How do I know if my migration is running?
Once you go through the steps on the start page and your migration begins, you will receive a confirmation email. The email will be from “ShuttleCloud Support”, and the subject will be ‘Your migration has started - migration ID xxxxxxxxxx” (the x’s will be replaced with your actual, unique migration ID). Take note of where you can access your migration ID if you need to get in touch our support team.
Here’s an example of what the email will look like:
Thank you for using ShuttleCloud! You have started a transfer from firstname.lastname@example.org to email@example.com. You can track its progress here: https://comcast.transfermyemail.com/comcast/status/migrationID/
You will receive a notification email when the migration process is complete.
If you have any questions regarding your migration, please include the following migration ID when contacting our support department: xxxxxxxxxx
- How long will this take? Your transfer may take several hours to complete, depending on the size of your source account.
- Can I close my browser while my email migrates? You may close the browser or even shut down your computer at this point. The migration happens on our servers, independently of your connection.
- Can I use my email accounts during the migration? It is perfectly safe to use your new email account while the migration is proceeding, but you shouldn't remove labels and reorganize migrated labels until you receive a confirmation email that the migration is over. You will also see older messages appear in your account as the migration progresses. You may use your old email account while the migration is in process, but label changes and new messages sent or received after starting the migration will not copy to the new account.
If you have any problems, please contact us at firstname.lastname@example.org for assistance (please mention your migration ID:xxxxxxxxxx).
The ShuttleCloud Team
Clicking on the link at the top of your email will take you to a status page (example shown below). There you can see the accounts that you're migrating to and from, how many messages have been transferred, and a status bar indicating the percentage of the total migration that is finished. Once the migration is finished, you'll receive a second email at the same address confirming that it is done.