Invalid username or password error

If you receive an "invalid username or password" error when you try to start a migration, this is usually caused by a simple credentials error with one or both of your accounts.

Try changing your account passwords and attempt the migration again. Do this for both your source account (where you're transferring messages from) and your new Comcast account.

Also, when entering your Comcast information, make sure not to include the "@comcast.net" portion of your email address. 

If you still receive the error message, open a support ticket so that we can find another solution for you.

Still need help? Contact Us Contact Us